Refund & Cancellation Policy

Last Updated: April 1, 2026

At AttorneyWebsiteDesign.us, we are committed to delivering exceptional results. Our refund and cancellation policy is designed to be fair, transparent, and reflective of the significant time, expertise, and resources invested in every client project.

1. Our Satisfaction Commitment

We are deeply committed to client satisfaction. Before any work is completed, we engage in a thorough discovery and strategy phase to align on goals, timelines, and expectations. We provide multiple revision rounds on all creative deliverables to ensure your complete satisfaction with the final product.

2. Web Design Projects — Refund Policy

2.1 Deposit (50% Upfront Payment)

The non-refundable deposit paid at project commencement covers our initial strategy sessions, discovery calls, competitive research, sitemap creation, wireframing, and design planning. This work is completed immediately and cannot be reversed. Therefore, deposits are non-refundable.

2.2 Mid-Project Cancellation

If a client chooses to cancel a project after work has commenced but before final delivery:

• All completed deliverables to date will be provided to the client.
• No further invoices will be issued for work not yet performed.
• The initial deposit is retained as compensation for work already completed.
• Any additional payments beyond the deposit made for work not yet completed may be eligible for a partial refund, calculated based on the percentage of work remaining at the time of cancellation.

2.3 Post-Launch Refunds

Once a website has been launched and approved by the client, no refunds will be issued. At this stage, full ownership of all deliverables has been transferred to the client. Ongoing revisions and support may be arranged at our standard hourly rates.

3. Monthly Retainer Services (SEO, PPC, CRO)

3.1 Cancellation Notice Period

Monthly retainer services (SEO, PPC management, social media, etc.) require a minimum 30-day written cancellation notice submitted to billing@attorneywebsitedesign.us. Services will continue through the final paid month following the notice.

3.2 Prepaid Retainer Refunds

If a client has prepaid for multiple months of retainer services and requests early cancellation:

• Refunds for unused, future months may be issued, minus a 15% administrative fee.
• Work completed during the current billing cycle is non-refundable.
• Any third-party costs incurred (ad spend, tool subscriptions, etc.) are non-refundable.

3.3 PPC/Ad Spend

Ad spend (money paid directly to Google Ads, Meta Ads, etc.) is completely non-refundable. These funds are paid directly to the advertising platform and are outside of our control. Our management fee, however, is separate from ad spend and governed by the retainer cancellation terms above.

4. Copywriting & Content Services

Copywriting projects include a defined number of revision rounds as specified in your Statement of Work. If you are unsatisfied after all revision rounds have been exhausted:

• We will arrange a call with a senior copywriter to understand your concerns.
• One additional bonus revision round will be offered at no charge.
• If still unsatisfied after the bonus revision, a partial refund (up to 25% of the copywriting fee) may be issued at our discretion.

5. Non-Refundable Items

The following are expressly non-refundable under all circumstances:

• Strategy, discovery, and consulting session fees
• Domain registration and DNS configuration fees
• Third-party software licenses purchased on the client's behalf
• Advertising and media spend (Google Ads, Meta Ads, etc.)
• Stock photography and licensing fees
• Rush project surcharges
• Completed and approved deliverables in any category

6. Requesting a Refund

To request a refund, please contact our billing department:

• Email: billing@attorneywebsitedesign.us
• Subject Line: "Refund Request — [Your Firm Name] — [Project Name]"
• Include: Your invoice number, the reason for your request, and any relevant documentation.

All refund requests will be reviewed and responded to within 10 business days. Approved refunds will be processed within 7-14 business days via the original payment method.

7. Chargebacks

We ask that clients contact us directly to resolve any billing disputes before initiating a chargeback with their bank or credit card provider. Initiating a chargeback without first contacting us may result in immediate suspension of all services and termination of the client relationship. We maintain thorough records of all project communications and deliverables and will contest any unwarranted chargebacks.

8. Contact

For any questions about this policy, please contact:
Email: billing@attorneywebsitedesign.us
Phone: (800) 555-1234